Family Run Business

Our fully collaborative approach guarantees the perfect end result every time

A word from our director – taken from local Linlithgow magazine

The term “family-run business” can often be used to give an air of reassurance about a company when its make-up no longer justifies using the description.

This certainly does not apply to Home Smart Windows Ltd, only recently established at Mill Road Industrial Estate, but with a family pedigree stretching back to 1995.

It was then that Ed Macaulay established his business with a mix of joinery work and double-glazing installations, and over the ensuing years built up a reputation for both the quality of his craftsmanship and the standard of his customer service.

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A word from our director – taken from local Linlithgow magazine

The term “family-run business” can often be used to give an air of reassurance about a company when its make-up no longer justifies using the description.

This certainly does not apply to Home Smart Windows Ltd, only recently established at Mill Road Industrial Estate, but with a family pedigree stretching back to 1995.

It was then that Ed Macaulay established his business with a mix of joinery work and double-glazing installations, and over the ensuing years built up a reputation for both the quality of his craftsmanship and the standard of his customer service.

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His wife Susan, who runs the office and showroom, has been involved in the business from the very start. She said they had decided to set up Home Smart Windows Ltd last year, but had initially worked from home because of the lockdown.

“Our two sons Mike and Chris are both qualified joiners, and are both involved in the business. It felt like the right time for me to join the company on a full-time basis, and give up my employment in management in health and social care. My background and experience in both management and quality assurance have enabled me to use my skills to develop the business and look after our customers.”

“Our focus is always on our clients’ needs. We evaluate their exact requirements, to ensure our service and products meet their precise needs. Our fully collaborative approach guarantees the perfect end result every time.”

Home Smart Windows Ltd have built up a great team of reliable and qualified tradespeople, and are looking to recruit more locally. We provide a full range of home improvement services from windows and doors to conservatories, sun rooms and garden rooms.

Based in Linlithgow, we serve central Scotland, the Lothians and Fife. Call us today to inquire about our services.

His wife Susan, who runs the office and showroom, has been involved in the business from the very start. She said they had decided to set up Home Smart Windows Ltd last year, but had initially worked from home because of the lockdown.

“Our two sons Mike and Chris are both qualified joiners, and are both involved in the business. It felt like the right time for me to join the company on a full-time basis, and give up my employment in management in health and social care. My background and experience in both management and quality assurance have enabled me to use my skills to develop the business and look after our customers.”

“Our focus is always on our clients’ needs. We evaluate their exact requirements, to ensure our service and products meet their precise needs. Our fully collaborative approach guarantees the perfect end result every time.”

Home Smart Windows Ltd have built up a great team of reliable and qualified tradespeople, and are looking to recruit more locally. We provide a full range of home improvement services from windows and doors to conservatories, sun rooms and garden rooms.

Based in Linlithgow, we serve central Scotland, the Lothians and Fife. Call us today to inquire about our services.

Our family run team

Providing you with an exceptional service from generation to generation

Ed Macaulay

Director- Heads up the team and ensures the service and quality are there for each customer.

Susan Macaulay

Office Manager – Day-to-day running of the business, admin and customer service.

Mike Macaulay

Installation Team – Specialises in installation, surveys and quality control.

Chris Macualay

Installation Team – Specialises in installation, surveys and quality control

Gillian Wilson

Thanks to Ed and Mike for the windows, really pleased with them. They make a huge difference already. The team are very professional and kept in touch throughout the whole process. I would highly recommend using them if you want a company that are professional, reasonable and reliable. Thanks again

Margo Brown

Excellent service from initial contact to completion of the job. New door fitted to my mother’s house. Got great advice & plenty to choose from. The guys came to fit as agreed and did an excellent job. Lovely manners with my mother and they left the place clean & tidy. As she is elderly, any disruption can be a big deal, but these guys are great. Just got on with the job with no hassle. Great to see a true family business and to be able to support local businesses. Thanks folks

Robbie F

This is a small family business who have pride in their workmanship, which cannot be faulted. They are very knowledgeable on their products, courteous, arrive on time and the dates given. They keep everything tidy and complete the work in time. Ordered a picture window and new front door, which I am so happy with! Looks great and very secure. I have now decided to have more windows fitted and have placed the order. Their service is great they always contact you

Davie Houston

From the start to the end I was kept well informed of every stage. Amazing windows and doors supplied and fitted. No mess and fitted to a high standard. Nothing was too much trouble, and I would highly recommend them

Davie H

From the moment Ed Macauley arrived he was excellent. He gave us excellent advice on what windows and doors suited our house. During the fitting Ed and his staff where excellent, turning up on time and best of all left each night with no mess. I would not hesitate to highly recommend them

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